All goods delivered by Pro Plumbing Supplies Ltd pass to you when they first enter onto the premises stated on the invoice or order form and become your responsibility.
Pro Plumbing Supplies Ltd has the right to choose the method of transport.
We will deliver goods to the main entrance of the premises. We may carry the order into a particular room but only if a) the driver has permission and b) the driver believes that it is safe to do so. We reserve the right to only deliver to the main entrance of the premises.
Delivery times will be agreed with you when placing your order.
All goods must be signed for on delivery by an adult aged 18 or over. Pro Plumbing Supplies Ltd has a "Think 25" policy. Therefore, if the driver believes the person is under the age of 25, proof of age may be sought. If proof of age cannot be given or there is no one at the address of that age, then the driver has the right to retain the goods.
If the driver has to return to deliver the goods because either no one was present or no adult was present then a further delivery charge will become payable.
All goods must be checked thoroughly before signing for and any or all damages must be reported to the driver.
Whilst every effort is made for the delivery to be made within the agreed timescale, Pro Plumbing Supplies Ltd will not be liable if we fail to do so in part or full due to circumstances outside of our control.
Any damages or defects need to be reported within 48hrs of signature to the Manager who will then make arrangements as agreed.
If you unhappy with any product you have purchased from Pro Plumbing Supplies Ltd you have 7 days to return the product to the store in a re-sellable state and in its original packaging. However, should a product be fitted and be found to be faulty Pro Plumbing Supplies Ltd has the right to defer the product to the maufacturer and shall become the discretion of the manufacturer as to where the fault lies.